Legal

Terms of Service

Last updated: June 2026

1. Introduction

These Terms of Service (“Terms”) govern your use of the Smrimoo website at smrimoo.com and any services you engage from Smrimoo (“Smrimoo”, “we”, “us”, or “our”). They apply to all visitors and to all clients, both business (B2B) and consumer (B2C), worldwide. By using our website or engaging our services, you accept these Terms. Where a separate written proposal, statement of work, or service agreement exists, that document takes precedence over these Terms for the specific engagement it covers.

2. Services

Smrimoo provides digital agency services including websites, web apps and e-commerce, brand identity, AI content and video production, AI automation and agents, custom digital systems and CRMs, digital marketing, UI/UX design, social media management, and growth strategy, to both B2B and B2C clients worldwide. The exact scope, deliverables, timeline, and fees for any project are defined in the proposal or agreement for that engagement.

3. Engagement & Payment Terms

• An engagement begins once a proposal or agreement is accepted in writing (including by email) and any required initial payment is received.
• Fees, payment schedule, and accepted payment methods are set out in the relevant proposal or invoice. Projects are commonly invoiced as an initial deposit followed by milestone or completion payments, or on a recurring basis for retainers.
• If payment is not received by its due date, we may pause work, withhold deliverables, and/or suspend the engagement until the account is brought up to date. Persistent non-payment may result in termination of the engagement.

4. Refund Policy

• Refunds may be issued for work not yet started or not yet delivered, at our reasonable discretion and in proportion to the work completed.
• Initial deposits and project initiation fees are non-refundable, as they secure scheduling and cover early discovery, planning, and resource allocation.
• Refund requests must be submitted within 14 days of the relevant payment or milestone.
• To request a refund, email privacy@smrimoo.com with your project details and reason.

5. Cancellation Policy

• You may cancel a project at any time by giving written notice. We ask for at least 7 days’ notice where practical.
• On cancellation, you remain responsible for fees for all work completed up to the cancellation date, plus any non-refundable deposits and committed third-party costs. Cancellation partway through a milestone may incur a pro-rata charge for work in progress.
• Smrimoo may cancel or decline to continue an engagement if a client breaches these Terms, fails to pay, fails to provide materials or approvals needed to proceed, or requests work that is unlawful or outside our ethical standards. Where we cancel without cause, we will refund fees for undelivered work.

6. Project Delivery Terms

• Smrimoo will deliver the agreed services with reasonable skill and care and use commercially reasonable efforts to meet agreed timelines.
• Clients are responsible for providing required materials, content, access, feedback, and approvals within the agreed timeframes. Delays in providing these may extend delivery dates.
• A project is considered complete when the agreed deliverables have been provided and accepted, or deemed accepted if no feedback is received within the agreed review window.
• Each project includes the number of revision rounds stated in its proposal. Work that falls outside the agreed scope, or revisions beyond the included rounds, may be quoted and billed separately.

7. Intellectual Property Ownership

• Upon full payment, the client owns the final delivered work product created specifically for them.
• Smrimoo retains ownership of all underlying tools, processes, frameworks, methodologies, and pre-existing assets used to produce the work.
• Smrimoo reserves the right to display completed work in its portfolio and marketing, unless the client requests otherwise in writing.
• Third-party assets (such as fonts, stock media, plugins, and platforms) remain subject to their own licences, which the client agrees to observe.

8. Confidentiality

Each party agrees to keep the other’s confidential information private and to use it only for the purpose of the engagement. Smrimoo will not share client data or project details with third parties without consent, except where required to deliver the services or by law. This obligation survives termination of the engagement.

9. Limitation of Liability

• To the maximum extent permitted by law, Smrimoo’s total liability for any claim arising from a project is capped at the total fees paid for that specific project.
• Smrimoo is not liable for indirect, consequential, incidental, or special losses, including lost profits or lost data.
• Smrimoo is not liable for failures, outages, or changes of third-party platforms, tools, or services outside our control.

10. Dispute Resolution

• The parties will first attempt to resolve any dispute through direct, good-faith negotiation.
• If the dispute is not resolved within 30 days, the parties will proceed to mediation.
• If mediation does not resolve the dispute, it will be referred to binding arbitration.

11. Governing Law

As we work with clients in many countries, disputes are resolved under internationally recognised principles of commercial law, with both parties acting reasonably and in good faith. Nothing in these Terms removes any rights you have under the mandatory laws of your own country of residence.

12. Amendments

Smrimoo may update these Terms from time to time. The “Last updated” date at the top of this page shows the latest revision. We will notify clients of any material changes that affect an active engagement.

13. Contact

Questions about these Terms can be sent to privacy@smrimoo.com. For general enquiries, contact info@smrimoo.com or call +92 333 699 2923.